Did you know that approximately 96% of unhappy customers don’t voice their complaints onsite, but 91% of them will leave and never return? Unhappy customers typically share their negative experiences with about 15 other people, and often post online, whereas happy guests only tell an average of nine people about their positive experience.
Understanding and addressing customer complaints is crucial. Creating an environment that encourages feedback and provides easy-to-use tools for collecting it is essential for ensuring customer satisfaction, retention, and service improvement. Preventing dissatisfied customers from leaving and spreading negative reviews is vital for maintaining a positive reputation.
At Ring N Bring, we recognize the importance of feedback and have revolutionized the process with our innovative solution, Ring N Rate. This tool enhances how businesses gather and act on customer insights. Using fully branded NFC or QR codes, clients can easily access Ring N Rate for instantaneous feedback, ensuring that every detail of their experience is captured before it’s forgotten. Our unique communication and request system allows for immediate intervention by targeting the dedicated devices of staff and management, addressing issues swiftly and minimizing negative reviews. Upon checkout, our real-time alert system notifies staff and management of any negative feedback, facilitating quick resolutions and ensuring a more positive guest experience overall.
Customer feedback also plays a vital role in the pre-sales phase. Potential guests often rely heavily on online reviews and ratings before choosing a restaurant or hotel. By encouraging satisfied guests to share their positive experiences on platforms like TripAdvisor and Google Reviews, and by alleviating the negative experience of disgruntled guests with the immediate intervention and action, Ring N Rate helps businesses enhance their online reputation and attract new clientele.
With Ring N Rate’s comprehensive analytics, businesses gain valuable insights into staff performance, customer preferences, and operational efficiency, empowering data-driven decisions. By providing guests with an easy way to give feedback during their stay or before checkout, Ring N Bring transforms the guest interaction process and elevates hospitality standards to new heights.
